Archive for April, 2010

An information management capability is a particular kind of ability available to accomplish the management of information. For example, a data storage capability is the ability to manage the storage of information. It outline the capabilities of various information management components and place them into an overall framework. Some examples of capabilities it outline are: governance, security, data modeling, common business language, and storage.



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Dashboarding is a tool that is used at several level of management for making informed decision. In its early days it used to be a static one where mangement need to go through many pages or links to view different information at different level of granularity. But now a days the technology has reached such a level that now you can create such cutting edge Dashboarding solution which can accomodate both the views i.e. at a very high level and the same dashboard can be drilled down to present the low level or reason behind a particular high level chart or Key Performance Indicator.

Below is my experience and thought process (with example) which helped me while creating a daynamic dashboard for Senior and Middle management.

In just one sentence dashboard can be said as “The overall summary of the Business or Program in one page with all required data points for decision-making”. Dashboards are basically combination of various metrics and analytical charts that are related to overall business and program which a particular company is running. One of the important feature of dashboard is the high level filter or filters that are related to almost every datapoint in the dashboard so that everyone from the senior management can see their required information in just one page. That’s why it has become very important to decide at the planning stage that what are the critical data points that we need to select for the dashboard and are related to the high level filters.

Example: There is an IT Vendor “True Soft” who is providing the Software Services to A, B, C & D companies. Now senior management of True Soft wants to have a metric or dashboard in place which can show the entire summary of their program with their clients. So for the designing of the dashboard we really need to see that what is the high level filter we should use and what are the critical data points that can be used in the dashboard. Now because senior management of True Soft wants to see the summary of their Program with clients A, B, C, & D that’s why it is very simple that high level filter would be on A, B, C & D but there would be another filter which would be showing the information for all the companies and can be named as “total summary” or “overall summary” for true soft. the filter can be combo box, or list box or 5 buttons etc. so that you can quickly select any one single company or all the companies and see their program. Now the next step is that what are all the critical data points. So for an IT vendor below are couple of data points which are critical:

1. Revenue: One of the hot favourite data point for senior management as they really want to see that from where the maximum revenue is coming so that they can better positioned themselves to ensure consistent revenue from that company and even more. And can work with the client which is generating least revenue.

2. Service Satisfaction Score: This is the score that come from a survey which they roll out to companies where they are providing the services. By this they can very quickly work on the pain points that they have with particular company and ensure the quality service delivery for that company. It can also help the True Soft to assess or analyze why the satisfaction scores are different for the different companies and in this way it will help them to understand the problems more clearly that are inside the True Soft and implement the best practices from where the scores are good.

3. Defect Delivery Rate: It is also uniform for all the companies and help then assess where the defect delivery rate is high so that they can improve on that area.

4. Attrition: This can help them assess the attrition that they will have with different companies.

5. Staffing: It will help them assess how quickly they are completing the staffing request for the companies where they are providing the services.

And there can be some other data points which one can create or use according to their needs and requirements. But what I’ve seen is that in a dashboard normally there should be 5 or less than 5 data points which are very critical in most of the business or programs that one can see clearly for the decision-making. In my view using the facts and figures for more than 5 data points will actually confuse the end-user and make him unable to take the quality decision. But situations or requirements can be differ so at the end, it really depends on what your business requirement is.

So it is not a rule of thumb that you really need to use 5 or less than 5 critical data points. And there can be 6 or 7 critical data points that are important for one’s decision-making but the best practice from my point of view is to show maximum up to 5 critical data points in your dashboard.

One other important point is that we should always leave some space for the user to make a comment in your dashboard about a particular metric or about any other figure that you have putted there that is effecting the business so that other users can also se his/her comments and can make good discussion around it, which will help them to truly utilize the dashboard at the max.



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Next Gen Competency

Next Gen Competency Definition

IT Business Integration

–Leverages understanding of how the company makes money to drive IT business opportunities and strategies.

–Possesses the ability to analyze the financial impact of IT and its affect on growing revenues & reducing expenses.

–Articulates the value of technology in a way that is relevant and resonates with business leaders

–Translates business requirements into technical solutions that drive value.

–Creates an environment of more transparency.

–Possesses an external view to technology trends in the industry and applies that view in the Company

–Understands and leverages financial concepts like TCOA to bridge technology and the business.

–Influences business direction/solutions with a technology lens with the goal to be at the table influencing strategy.

–Uses a technological perspective to influence business strategy and organizational direction.




–Identifies ways to manage and leverage company data and information to drive business results.

–Ensures a focus with Information Management Architecture on defining data in a consistent way to impact revenue streams, managing risk,  and cost savings.

–Defines and drives architectures that reduces complexity while maximizing business value.

–Leverages standards while meeting complex business requirements. 

–Ensures the maximizing of Company’s assets to deliver technology through strategic architectures.

–Aligns business functionality / requirements to technical capabilities.

–Aligns people, processes, and technology to achieve business goals in order to reduce cost, risk, and maximize investment return.

–Integrates business strategies, information management, and technology strategies to achieve both local and enterprise-wide objectives.



Risk Management /
Operational Excellence

–Understands and predicts the likelihood of a given threat-source (internal or external) exercising a particular potential vulnerability and the resulting impact of that adverse event on (or within) the organization.

–Acts in the face of uncertainty.

–Tries new things with confidence despite ambiguity and the potential for adverse outcomes.

–Takes a reasonable chance based upon an estimated probability of success



Manages Change

Applies project knowledge, skills, tools and techniques needed to meet the project requirements.

–Balances and controls competing priorities of work activities, as well as those of the product or service being produced, over the lifetime of a project. 

–Possesses fundamental change management skills that drive a project to adoption and governance



Business Process Management/ Analysis

–Understands business objectives, and the current business environment and challenges. 

–Understands and analyzes current business processes.

–Designs and documents new target process(es).

–Drives adoption of new process(es).

–Builds governance structures to create sustainable change.





–Ensures focus is on continuous improvement to existing processes, products, and services to drive short term gains to position for long term growth.–Views business problems, processes, talent and technology from a new perspective to transform or drive increased business value.

–Creates technical and ultimately business competitive advantage through new solutions (people, process, tools). 

–Looks beyond the horizon and identifies a solution to a problem before it happens or plans to optimize an opportunity (e.g., Keep The Change).



Business Partner
Relationship Management

–Develops strong interpersonal alliances at appropriate levels, both within and outside the organization.

–Leverages key business relationships across the organization. 

–Leverages relationships to create followership and adoption. 

–Utilizes diversity and global inclusion to create the best solutions.  

–Is widely known as a strategic thought leader and trusted advisor.



Strategic Planning               

–Uncovers hidden opportunities to create value through improved processes and competitive advantage.

–Creates strategies that align with Business. 

–Identifies internal and external forces that impact the organization to ensure ongoing viability of strategies. 

–Modifies strategies as necessary to meet changing dynamics. 

–Recommends improved processes (e.g., competitive advantage, organization-industry alignment and future state, etc.).



Strategic Partner and Supplier Management

–Identifies qualified vendors.

–Analyzes expenditures.

–Influences and understands contracts.

–Partners with supply chain.

–Establishes and maintains a meaningful working relationship with key vendors characterized by mutual respect, trust, and a shared understanding of what is valued.

–Evolves vendor relationships into strategic partnerships and builds a transparent relationship where success is mutually defined.



Global Perspective

–Maintains current knowledge of national and international policies and economic, political, and social trends that affect the Company and its customers. 

–Understands the need to be equally effective across a diverse set of national cultures. 

–Considers the impact of decisions and actions to global business partners, customers and vendors.

–Respects and leverages cross cultural perspectives. Uses tools & technology to enhance effectiveness in the global arena.  

–Demonstrates functional Depth and can effectively apply knowledge across the Enterprise with great breadth.

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Q: I’ve heard that cardiovascular exercise can prolong life; is this true?
A: Your heart is only good for so many beats, and that’s it… don’t waste them on exercise. Everything wears out eventually. Speeding up your heart will not make you live longer; that’s like saying you can extend the life of your car by driving it faster. Want to live longer? Take a nap.
Q: Should I cut down on meat and eat more fruits and vegetables?

A: You must grasp logistical efficiencies. What does a cow eat? Hay and corn. And what are these? Vegetables. So a steak is nothing more than an efficient mechanism of delivering vegetables to your system. Need grain? Eat chicken. Beef is also a good source of field grass (green leafy vegetable). And a pork chop can give you 100% of your recommended daily allowance of vegetable products.
Q: Should I reduce my alcohol intake?

A: No, not at all. Wine is made from fruit. Brandy is distilled wine, that means they take the water out of the fruity bit so you get even more of the goodness that way. Beer is also made out of grain. Bottoms up!
Q: How can I calculate my body/fat ratio?

A: Well, if you have a body and you have fat, your ratio is one to one. If you have two bodies, your ratio is two to one, etc.
Q: What are some of the advantages of participating in a regular exercise program?

A: Can’t think of a single one, sorry. My philosophy is: No Pain…Good!
Q: Aren’t fried foods bad for you?

A: YOU’RE NOT LISTENING!!! …. Foods are fried these days in vegetable oil. In fact, they’re permeated in it. How could getting more vegetables be bad for you?
Q: Will sit-ups help prevent me from getting a little soft around the middle?

A: Definitely not! When you exercise a muscle, it gets bigger. You should only be doing sit-ups if you want a bigger stomach.
Q: Is chocolate bad for me?

A: Are you crazy? HELLO Cocoa beans! Another vegetable!!! It’s the best feel-good food around!
Q: Is swimming good for your figure?

‘If swimming is good for your figure, explain whales to me.
Q: Is getting in-shape important for my lifestyle?

A: Hey! ‘Round’ is a shape!
Well, I hope this has cleared up any misconceptions you may have had about food and diets.
And remember:
‘Life should NOT be a journey to the grave with the intention of arriving safely in an attractive and well preserved body, but rather to skid in sideways – Chardonnay in one hand – chocolate in the other – body thoroughly used up, totally worn out and screaming ‘WOO HOO, What a Ride’
For those of you who watch what you eat, here’s the final word on nutrition and health. It’s a relief to know the truth after all those conflicting nutritional studies.
1. The Japanese eat very little fat and suffer fewer heart attacks than Americans.
2. The Mexicans eat a lot of fat and suffer fewer heart attacks than Americans..
3. The Chinese drink very little red wine and suffer fewer heart attacks than Americans.
4. The Italians drink a lot of red wine and suffer fewer heart attacks than Americans.
5. The Germans drink a lot of beers and eat lots of sausages and fats and suffer fewer heart attacks than Americans.

Eat and drink what you like.

Speaking English is apparently what kills you.

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 My wife sat down on the couch next to me as I was flipping channels. She asked, 'What's on TV?'

I said, 'Dust.'

And then the fight started...

------------ --------- --------- --------- --------- --------- --------- --------- -----

My wife was hinting about what she wanted for our upcoming anniversary. She said, 'I want something shiny that goes from 0 to 150 in about 3 seconds.'

I bought her a set of bathroom scales.

And then the fight started...

———— ——— ——— ——— ——— ——— ——— ——— —–
When I got home last night, my wife demanded that I take her someplace expensive… so, I took her to a gas station.

And then the fight started…

———— ——— ——— ——— ——— ——— ——— ——— —–
After retiring, I went to the Social Security office to apply for Social Security. The woman behind the counter asked me for my driver’s license to verify my age. I looked in my pockets and realised I had left my wallet at home. I told the woman that I was very sorry, but I would have to go home and come back later.

The woman said, ‘Unbutton your shirt’. So I opened my shirt revealing my curly silver hair. She said, ‘That silver hair on your chest is proof enough for me’ and she processed my Social Security application.

When I got home, I excitedly told my wife about my experience at the Social Security office.

She said, ‘You should have dropped your pants. You might have gotten disability, too.’

And then the fight started…

———— ——— ——— ——— ——— ——— ——— ——— —–
My wife and I were sitting at a table at my high school reunion, and I kept staring at a drunken lady swigging her drink as she sat alone at a nearby table.

My wife asked, ‘Do you know her?’

‘Yes,’ I sighed, ‘She’s my old girlfriend. I understand she took to drinking right after we split up those many years ago, and I hear she hasn’t been sober since.’

‘My God!’ says my wife, ‘who would think a person could go on celebrating that long?’

And then the fight started…

———— ——— ——— ——— ——— ——— ——— ——— —–

I took my wife to a restaurant. The waiter, for some reason, took my order first.

“I’ll have the strip steak, medium rare, please.”

He said, “Aren’t you worried about the mad cow?””

Nah, she can order for herself.”

And then the fight started…

———— ——— ——— —

A woman is standing nude, looking in the bedroom mirror.
She is not happy with what she sees and says to her husband,
‘I feel horrible; I look old, fat and ugly.
I really need you to pay me a compliment.’

The husband replies, ‘Well at least your eyesight’s damn near perfect.’

And then the fight started…..

———— ——— ——— ——

I tried to talk my wife into buying a case of Miller Light for £14.95.

Instead, she bought a jar of cold cream for £7.95.

I told her the beer would make her look better at night than the cold cream.

And then the fight started….

———— ——— ——— ——— —–

My wife asked me if a certain dress made her butt look big. I told her not as much as the dress she wore yesterday

and then the fight started…..

———— ——— ——— ——— ——

A man and a woman were asleep like two innocent babies.

Suddenly, at 3 o’clock in the morning, a loud noise came from outside.

The woman, bewildered, jumped up from the bed and yelled at the man ‘Holy crap. That must be my husband!’

So the man jumped out of the bed; scared and naked jumped out the window. He smashed himself on the ground, ran through a thorn bush and to his car as fast as he could go.

A few minutes later he returned and went up to the bedroom and screamed at the woman, ‘I AM your husband!’

The woman yelled back, ‘Yeah, then why were you running?’

And then the fight started…..

———— ——— ——— ——— ——— —-

Saturday morning I got up early, quietly dressed, made my lunch, grabbed the dog, and slipped quietly into the garage.

I hooked up the boat to the truck, and proceeded to back out into a torrential downpour.

The wind was blowing 50 mph, so I pulled back into the garage, turned on the radio, and discovered that the weather would be bad all day.

I went back into the house, quietly undressed, and slipped back into bed.

I cuddled up to my wife’s back, now with a different anticipation, and whispered, ‘The weather out there is terrible.’

My loving wife of 10 years replied, ‘Can you believe my stupid husband is out fishing in that?’

And then the fight started …

———— ——— ——— ——— ——— —-

I asked my wife, “Where do you want to go for our anniversary? ”

It warmed my heart to see her face melt in sweet appreciation. “Somewhere I haven’t been in a long time!” she said.

So I suggested, “How about the kitchen?”

And that’s when the fight started….

———— ——— ——— ——— ——— —-

My wife and I are watching Who Wants To Be A Millionaire while we were in bed. I turned to her and said, “Do you want to have sex?”

“No,” she answered.

I then said, “Is that your final answer?”

She didn’t even look at me this time, simply saying “Yes.”

So I said, “Then I’d like to phone a friend.”

And that’s when the fight started

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Each Sign has its own unique approach to life. Just for fun, let's get a feel
for their different psychological flavours by making up a typical "Bedtime
Prayer" for each sign. If you know your ascendant, read that one too!

ARIES (Mar 21- Apr 19): "Dear God! Give me PATIENCE and I want it NOW!

TAURUS (Apr 20- May 20): "God, please help me accept CHANGE in my life, but NOT

GEMINI (May 21- Jun 20): "Yo God...(or is it Goddess?)... Who are you?.... What
are you?..... Where are You?..... How many of you ARE there? I can't figure you

CANCER (Jun 21- Jul 22): "Dear Daddy, I know I shouldn't depend on you so much,
but you're the only One I can count on while my security blanket is at the

LEO (Jul 23- Aug 22): "Hi Pop! I'll bet you're really proud to have me as your

VIRGO (Aug 23- Sep 22): "Dear God,please make the world a better place, and
don't screw it up like you did the last time."

LIBRA (Sep 23- Oct 22): "Dear God, I know I should make decisions for myself.
But, on the other hand, what do YOU think?"

SCORPIO (Oct 23- Nov 21): "Dear God, help me forgive my enemies, even if the
creeps don't deserve it."


CAPRICORN (Dec 22- Jan 19): "Dear Father, I was going to pray, but I guess I
ought to figure things out for myself. Thanks anyway."

AQUARIUS (Jan 20- Feb 18): "Hi God! Some say you're a man. Some say you're a
woman. I say we're ALL God. So, why pray? Let's have a party!"

PISCES (Feb 19- Mar 20): Heavenly Father, as I prepare to consume this last
fifth of Scotch to drown out my pain and sorrow, may my inebriation be for Thy
greater Honour and Glory."

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